In the ever-evolving landscape of online entertainment, iGaming operators must stay agile, efficient, and innovative to remain competitive. As we move into 2025, one of the most transformative tools shaping the industry is API integration—a scalable solution that enables seamless…
在数字化时代，提供快速、可靠且个性化的客户服务已不再是选择题，而是运营商的核心竞争力。对于竞争激烈的 iGaming 行业而言，客服质量直接影响玩家忠诚度与平台口碑。那么问题来了：AI 聊天机器人是否能取代人工客服？或者，两者结合才是最佳解法？ 在 GamingSoft，我们通过旗下智能客服系统 UNUS Chat，为运营商带来最优解——AI 与人工客服的无缝整合，效率与温度兼具。AI 为什么选择 AI 聊天机器人？ AI 技术正在彻底改变玩家支持的方式，以下是其四大优势： 玩家不愿等待，尤其是在涉及金钱时。AI 聊天机器人可提供全年无休、实时响应，无论何时何地，玩家都能及时获得帮助。 无论在线玩家人数是 100 还是 10 万，AI 都能同时处理大量咨询，稳定高效、不掉线。 建立大型客服团队成本高昂。AI 可自动处理重复性问题，大幅减轻人工负担、节省开支，让人力专注解决复杂事务。 借助自动翻译技术，AI 聊天机器人可即时与不同语言用户沟通，是全球化平台不可或缺的助力。 人工客服仍然有其价值 尽管 AI 高效便捷，某些场景仍需人类的理解与温度： 因此，最成功的运营商往往采用“AI + 人工”的混合模式，在效率与体验之间取得最佳平衡。 UNUS Chat——专为 iGaming 而生的智能客服平台 GamingSoft 推出的 UNUS…
AI Chatbot or Human Support Better for Your iGaming Business? In today’s digital-first world, delivering fast, reliable, and personalized customer support is no longer optional—it’s a necessity. For operators in the competitive iGaming industry, the quality of support can make…
In the rapidly evolving iGaming landscape, the debate between AI-powered live casino platforms and traditional human dealer setups is intensifying. As player expectations grow and technology advances, operators are rethinking how to deliver immersive, scalable, and secure gambling experiences. Which…
Players in Indonesia exhibit distinct gaming preferences based on age: Here’s an overview of Indonesia’s most popular gambling games. 1. Slot Games Slot games are a favorite among Indonesian players due to their simple gameplay, big jackpot potential, and fast-paced…
GamingSoft is proud to announce our partnership with Evolution, a global leader in live casino gaming. Known for their award-winning, innovative gaming solutions, Evolution has consistently raised the bar in the iGaming industry. Through this collaboration, GamingSoft will further expand…
